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Assurena Insurance Agency is an independent insurance brokerage agency that carries some of the best coverage options in the entire New USA.

Our Contacts

88 Centre Street North,
Toronto L4W 1C9
advisor@assurena.com admin@assurena.com
+1 (419)-507-0468
+1 (213)-345-0468

Working Hours

Monday
9.00 - 5.00
Tuesday
8.00 - 5.00
Wednesday
8.00 - 5.00
Thursday
8.00 - 5.00
Friday
8.00 - 4.00
Satureday
Closed
Sunday
Closed

This Privacy Policy explains how the MEMO application (Memo Heritage) collects, uses, stores, and protects users’ personal data. Your privacy and data security—especially when it comes to family memories and children’s data—are extremely important to us.

By using the MEMO application, you agree to the practices described in this Privacy Policy.

1. Who We Are

MEMO (Memo Heritage) is an application designed for the secure storage, organization, and transfer of personal and family memories, including photos, videos, written stories, and voice messages.

In this document, the terms “MEMO,” “we,” “us,” or “our app” refer to the owner and operator of the MEMO application.

2. What Data We Collect

We collect only the data necessary for the operation of the application and the provision of its services.

2.1 Data You Provide

  • Photos and videos
  • Written stories and memory descriptions
  • Voice messages and audio recordings
  • Album names, tags, and organizational data
  • Information you provide about family members (e.g., age, relationship)

2.2 Children’s Data

MEMO allows the storage of memories related to children. This may include photos, videos, voice messages, and written records about a child.

All data related to children is entered exclusively by a parent or legal guardian and remains private.

2.3 Technical Data

  • Device type and operating system
  • IP address (in anonymized or limited form)
  • Usage data (e.g., basic analytics to improve the service)

3. How We Use Data

We use your data exclusively for the following purposes:

  • Enabling the storage and organization of memories
  • Synchronization and secure storage of content
  • Search, tagging, and timeline functionality
  • Sharing memories with family members you choose
  • Improving the stability and performance of the application

MEMO does not use your data for marketing purposes without your consent.

4. Ownership of Content

All content you upload to the MEMO application (photos, videos, text, and voice messages) remains your exclusive property.

MEMO does not have the right to use, sell, or distribute your content for any purpose unrelated to the operation of the application.

5. Data Sharing

Your data is not shared with third parties, except in the following cases:

  • When you explicitly approve sharing (e.g., with family members)
  • When necessary for the technical operation of the app (e.g., hosting and cloud infrastructure)
  • When required by law

In all cases, we take measures to ensure your data is protected.

6. Data Security

We apply technical and organizational measures to prevent unauthorized access, loss, or misuse of data, including:

  • Data encryption
  • Secure server infrastructure
  • Restricted access to data

However, please note that no method of data transmission or storage is completely secure.

7. Data Retention

Your data is stored for as long as your account is active or until you request its deletion, unless otherwise required by law.

8. Your Rights

In accordance with applicable regulations, you have the right to:

  • Request access to your data
  • Request correction or deletion of your data
  • Request export of your data
  • Withdraw consent for data processing

You can submit requests using the contact information provided below.

9. Children’s Privacy

MEMO is designed with special attention to children’s privacy. Data related to children is private, protected, and accessible only to parents or authorized individuals.

We do not collect data from children without the knowledge and consent of a parent or guardian.

10. Cookies and Analytics

MEMO may use limited analytics tools to improve application functionality. We do not use cookies for marketing or tracking purposes.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page.

12. Contact

If you have any questions regarding this Privacy Policy or how we process your data, you can contact us:

Email: info@memo.rs
Phone: +381 60 1514 125

This Privacy Policy aims to clearly, simply, and transparently explain how MEMO protects what matters most—your memories.